Windows Vista 服务生命周期管理(SLCM) 解决方案加速器文档为大家演示了在客户端的桌面操作系统中，Windows Vista怎样使用新的技术来管理相应的服务以及其价值所在。这个文档以及里面的模板介绍了端到端的操作指南并且针对微软产品在企业中的生命周期管理提供了相应的参考。基于微软操作框架的最佳实践和可管理模型的详细规划，这个加速器方案针对可进行管理操作的Windows Vista客户端计算机提供了详尽的管理参考。
Contents Microsoft Corporation i Introduction 1 Service Management 4 Service Management Process 5 Step 1. Gather Information from a Representative Sample of End Users 5 Step 2. Create Service Catalog Entry 5 Step 3. Build a Service Map 8 Step 4. Draft Service Agreements 10 Step 5. Begin SLA Negotiations with Customer 13 Negotiating OLAs 14 Negotiating an SLA 15 Step 6. Review and Continuous Improvement 18 Critical Success Factors and Key Performance Indicators 18 The MOF Continuous Improvement Roadmap 19 Exhibits 21 Security 25 Security Overview 25 Security Management Process 32 Step 1. Identify Project Functional Requirements 32 Step 2. Baseline Analysis of Security Threat Agents, Risks, and Exposures 32 Step 3. Analyze and Prioritize Security Exposures 33 Step 4. Develop Mitigation Plans for Top Risks 33 Step 5. Build the Security Solution 34 Step 6. Stabilize the Security Solution 35 Step 7. Deploy the Security Solution 35 Step 8. Optimize 36 Exhibits 38 See Also 38 Tools and Techniques 39 Operations 43 Managing Group Policy Using Windows Vista 43 Exhibits 48 Ties to Technical Guidance 48 See Also 48 Remote Storage and Backup Using Windows Vista 48 Backup and Restore Center 49 Enterprise Considerations 50 Critical Success Factors and Key Performance Indicators 51 Ties to Technical Guidance 52 Operations Review Process 53 Step 1. Plan for Review 53 Step 2. Conduct the Operations Review 54 Step 3. Follow Up on Review 54 Exhibits 56 Ties to Technical Guidance 56 See Also 56
